We aim to always maintain a smooth, hiccup free service for our customers. However, if you have a problem or are unhappy with any part of our service we’d like to hear from you so we can put things right. Your feedback, negative or positive, give us a chance to develop, rectify and improve our service to you and all of our customers.
If you have a complaint
Your account manager is in the best position to deal with your complaint and should be the first person you contact in whichever way you find most convenient.
By Telephone
Please contact your Account Manager in the first instance on 01603 813924.
By post
Highworth UK Ltd
Rowan House
28 Queens Road
Hethersett
Norwich
NR9 3DB
By Email
Opening Hours
Monday to Friday – 9am to 6pm, excluding Bank Holidays. Calls may be monitored or recorded for monitoring or security purposes.
We’ll look into your complaint immediately and aim to sort the issue out to your satisfaction within 5 working days. If something comes up that means it may take longer than this we’ll let you know. You will be regularly updated throughout the course of our investigation into your complaint as to where we are in providing our decision.
Dispute Resolution
If we haven’t been able to sort things out within eight weeks, the ombudsman can review your complaint for free. Unless there is a deadlock situation, they won’t look at cases that are less than eight weeks old. Contact them directly at:
Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU
Phone: 0330 440 1614
Textphone: 0330 440 1600
www.os-communications.org
Email: enquiries@os-communications.org