Our Privacy Policy – your rights, your information and how we use it

In brief, we are committed to protecting your personal information, how it is stored, used and shared. We will minimise any information we hold but you should be aware of the following.

Information we may collect and use

Information about you that we collect and use includes:

  • Information about who you are e.g. your business name and contact details including billing address, installation address, delivery address, phone location and phone users.
  • Your use of products and services, including but not limited to phone numbers and/or email addresses, of calls, texts, MMS, emails and other communications made and received by you. The date, duration, time and cost of such communications, your searching, browsing history (including web sites you visit) and location data, internet PC location for broadband.
  • Information about how you how you manage your conduct with us.
  • Information about how you use services provided by us.
  • Information about your contact with us e.g. meetings, phone calls, emails / letters.
  • Information that is automatically collected e.g. via cookies when you visit our website.
  • Information classified as ‘sensitive’ personal information. This information will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal obligations


What are cookies?

A cookie is a small file – it’s saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example – they will remember you’ve visited our website or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don’t have to keep entering it.

Cookies also let us know which parts of our website you visited; they could help us develop and market our products and services.

How we collect your information

We collect your personal information directly from you or a variety of sources, including:

  • Emails or letters you send to us.
  • Telephone conversations with us which may also be recorded.
  • Participating in research surveys to help us understand you better and improve our products and services.
  • CCTV recordings.
  • Credit reference agencies.
  • Fraud prevention agencies.
  • Business directories and other commercially or publicly available sources.


What we collect and use your information for

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:

  • You have given us your permission [consent] to send you information about products and services offered by Highworth or selected third parties we have chosen to work with which we believe may be of interest or benefit to you.
  • It is necessary to provide the product or service you have ordered from us.
  • It is necessary for us to meet our legal or regulatory obligations
  • It is in the legitimate interests of Highworth UK Ltd, eg. to deliver appropriate information and guidance enabling us to make you are aware of available options that will help you get the best product or service.


If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.


Who we may share your information with:

  • Our partners, agents and subcontractors (including prospective partners, agents and subcontractors) who are involved in the delivery of providing products or services used or ordered by you.
  • To credit reference and fraud prevention agencies.
  • To other communications companies.
  • To any relevant public authority or law enforcement agency.
  • To third parties for checking details of job applicants and employees.
  • To third parties from whom you have chosen to receive marketing information.
  • Where there is a change (or prospective change) in the ownership of Highworth UK Ltd. In these circumstances, we would require them to keep it confidential.
  • Where required by law, regulation or legal proceedings.
  • Where we believe it is necessary to protect Highworth UK Ltd or third party rights and property.
  • Where you give us false or inaccurate information and we identify or suspect fraud.
  • In response to a valid, legally compliant request by a competent authority.
  • During emergencies when we believe physical safety is at risk.
  • In response to a complaint that that there has been a breach of the services terms & conditions or any other product or service terms of which you have been notified.


Where your information is processed

The information you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific products and services.


How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and undertake training on this.

Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.


How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.


Your individual rights

You have several rights in relation to how Highworth UK Ltd uses your information. They are:

Right to be informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our privacy policy and privacy notices.

Right of access

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

Right to request that your personal information be rectified

If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure

You can ask for certain information we hold about you to be deleted or removed provided that there is no compelling nor legal reason for Highworth UK Ltd to continue to have it.

Right to restrict processing

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

Right to data portability

You can ask for a copy of your personal information for your own purposes to use across different services.  In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.

Right to object

You can object to Highworth UK Ltd processing your personal information where: it’s based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.

Rights related to automatic decision-making including profiling

You have the right to ask Highworth UK Ltd to:

  • give you information about its processing of your personal information.
  • request human intervention or challenge a decision where processing is done solely by automated processes.
  • carry out regular checks to make sure that our automated decision-making and profiling processes are working as they should.

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our privacy policy, please click on the complaints policy here, or at the foot of this page, and we will do our utmost to make things right.


We may occasionally need to make changes to our privacy policy; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed we will contact you to let you know.

This version of our Privacy Policy was last updated 1st November 2018.


How to contact us

If you have any questions about our privacy policy or the information we collect or use about you, please contact directly on 01603 813924 or at info@high-worth.co.uk.